Privacy Policy

1. What We Collect

Account basics, the trip memories you put into MileBento, the media you decide to upload, and the technical data the app needs to run.

We collect information you give us or add to MileBento. That includes account information (your name, email address, profile details, sign-in provider, language, and settings) and the Journey content you create: trip titles, dates, Chapters, Episodes, Moments, notes, captions, recommendations, edits, reactions, and contributions from people you've invited.

We also collect the media you choose to add, including photos, short videos, voice notes, audio, transcripts, thumbnails, and the related details such as capture time, dimensions, and place. Places and routes are recorded when you type them, confirm them, pick them on a map, import them from selected media, or use a location feature. Sharing details (collaborators, invitations, roles, share links, public pages, audience settings) are stored so the right people see the right things.

If you use AI-assisted features, the resulting drafts (transcripts, summaries, rewrites, guide drafts, export drafts, book drafts) are saved alongside the rest of your Journey. If you buy something, we collect the order details. If you contact us for support, we keep that correspondence. And like any modern app, we record the usual technical information: device, app version, log, analytics, diagnostic, crash, cookie, and similar data that helps us keep things running.

A note on photos: MileBento is not a camera-roll backup. If you grant photo-library access, MileBento may inspect photos and metadata on your device to suggest trips, dates, or memory groups, but unless a feature clearly says otherwise, we upload only the media you select or approve.

On iOS, we lean on Apple's permission prompts for things like photos, camera, mic, and location. When we can, we ask for the narrowest access that does the job, such as a single picked photo instead of full library access.

2. How We Use Your Information

We use information to provide, sync, secure, and support your account and Journeys; to organize trip content by time, place, Chapter, Episode, Moment, media, and collaborators; and to power the AI-assisted features you choose to use, such as transcription, note cleanup, summary drafts, and structure suggestions. When you ask MileBento to make something (a share page, public page, export, video, PDF, Markdown file, photo book), we use the relevant information to create, render, and deliver it.

If you make a purchase, we and our payment partners process the order, taxes, fulfillment, refunds, support, and delivery. We send you account, security, service, legal, and product messages, and (where you've allowed it) marketing messages. We also use information to understand how the app is used, to fix bugs, prevent abuse, and improve quality, and to enforce our Terms, respond to legal requests, and protect rights and safety.

3. Photos, Media, and Metadata

To display, share, export, and print efficiently, MileBento may create smaller versions of selected photos or videos. We may strip metadata from uploaded image files that we don't need, and keep only the facts we actually use, such as capture time, dimensions, place, and chronology.

When you choose to share, publish, export, or print, the result can reveal places, dates, routes, people, captions, or other details that were part of what you included. That's how the product works, but it's worth keeping in mind.

4. Location

Precise location is optional. You can use MileBento by typing places in if you prefer.

MileBento may use location or place information when you add a place manually, confirm a place from a photo, choose a place on a map, import a trip, use current location, or turn on a location-based feature. You can change location permissions at any time in your device settings. If we ever add automatic or background location tracking, we'll explain what it does before you turn it on.

5. Sharing, Share Links, and Public Journeys

You choose when to keep a Journey private, invite collaborators, create a share link, publish a public page, export content, or order something physical. People with access to a shared Journey or link can see the content you've made available to them. Public content is visible to anyone, and may be copied, saved, indexed, shared, or redistributed outside MileBento. Once something is public, please assume it can travel.

6. Service Providers

Behind the scenes, MileBento relies on service providers for hosting, storage, authentication, maps, AI, transcription, analytics, diagnostics, email, notifications, payments, tax calculation, printing, shipping, fulfillment, customer support, security, and abuse prevention. These providers may use information only as needed to provide services to us, or as otherwise described in this policy. We choose them carefully and try to use as few as we reasonably can.

We don't sell your personal information, and we don't share it for cross-context behavioral advertising.

7. AI Features and Training

We use AI to help you draft. We don't use your private content to train AI models without telling you and (where the law requires) getting your consent.

MileBento uses on-device processing, cloud AI providers, transcription providers, and similar tools to power features such as transcripts, summaries, structure suggestions, rewrites, guide drafts, export drafts, and book drafts. To run those features, the relevant Journey content (a voice clip, a note, a photo selection) is processed by those models when you use the feature. Drafts are tied back to the photos, notes, places, or transcripts they came from, and you can edit or discard them.

Two specific commitments on data. We don't use your private Journey content to train MileBento's models or any third-party AI models, unless we explicitly disclose that use and obtain any consent the law requires. We may use de-identified, aggregated, diagnostic, or usage information to improve reliability, safety, and quality. We also don't make decisions about you with legal or similarly significant effects using only automation.

If you publish content publicly through MileBento, please assume that public content can be discovered, copied, indexed, or used by others, including by AI systems we don't operate. That's a property of public content on the internet, not something specific to MileBento.

8. Payments and Orders

If you buy a paid product, we and our providers process order details, billing, shipping, payment status, taxes, fulfillment status, and the Journey content needed to create or deliver what you ordered. Payment card details are handled by payment providers, Apple, app stores, or other checkout providers. We do not intend to store full payment card numbers on our own servers.

9. Cookies, Analytics, and Tracking

MileBento may use cookies, pixels, SDKs, local storage, and similar technologies to keep the service working, remember preferences, analyze usage, diagnose issues, and measure product or marketing performance. If we ever add advertising tracking, targeted advertising, or cross-app tracking, we'll provide the disclosures and choices the law requires. On iOS, if Apple requires permission for tracking, we'll ask through Apple's App Tracking Transparency prompt first.

Where required by law (for example, in the EEA or UK), we'll show you cookie choices on our website before non-essential cookies are set.

Our App Store privacy labels should match this policy and the app's actual behavior. If our practices change, we'll update both.

10. Legal Requests and Safety

We may access, preserve, disclose, remove, or restrict information if we reasonably believe it's necessary to comply with the law or legal process; to enforce our Terms; to detect, prevent, or investigate fraud, abuse, spam, security incidents, rights violations, or illegal content; to protect the rights, privacy, safety, or property of MileBento, our users, or others; or to report child exploitation, threats, non-consensual intimate imagery, or other serious illegal or harmful content where required or appropriate.

11. How Long We Keep Things

We keep information for as long as we reasonably need it. You can delete content and your account from inside the app. Account deletion is final.

We retain information for as long as we reasonably need it to provide MileBento, maintain your account, fulfill orders, comply with the law, resolve disputes, enforce agreements, prevent abuse, maintain backups, and operate the service.

A few specifics, give or take. Deleted Journey content is removed from active systems within about 30 days, and from backups within about 90 days. We may delete inactive free accounts after roughly three years of no use, after sending two reminders. Order, billing, and tax records are kept for as long as accounting and tax laws require, which is typically up to seven years.

You can delete content where the app allows, and you can start account deletion from inside the app. Account deletion is final: once we run it, we can't recover the account or its content. If there's anything you want to keep, export it first.

A few caveats are worth knowing. If you have an active Apple subscription, deleting your MileBento account does not automatically cancel Apple billing; manage Apple subscriptions through your Apple account. Some information may persist for a limited time in backups, logs, legal records, safety records, order records, or in provider systems. And anything you've already shared, exported, published, printed, cached, indexed, or that others have copied won't disappear when you delete it from MileBento.

12. Your Choices and Rights

You can edit or delete Journey content where the app allows it, start account deletion from inside the app, change sharing settings or revoke share links where the feature supports it, and adjust app permissions for photos, camera, microphone, notifications, and location through your device settings. You can manage Apple subscriptions through your Apple account, and you can unsubscribe from marketing emails.

Where the law gives you those rights, you can ask us to access, correct, delete, export, restrict, or object to processing of your information, or to withdraw consent. To make a request, email hello@milebento.com with the subject line "Privacy request". We may need to verify it's really you before we act on it.

13. Children

MileBento is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you're under 18, please use MileBento with permission from a parent or guardian. If you believe a child has provided personal information to MileBento, email hello@milebento.com and we'll handle it.

14. International Users and US State Rights

MileBento may process and store information in countries other than the one you live in. Where privacy laws require transfer safeguards, we use appropriate safeguards.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing. You may also have rights to opt out of certain sales, sharing, targeted advertising, or profiling, where those activities apply.

EEA and UK. If you're in the EEA or the UK, you have privacy rights under local data-protection law, including the right to access, correct, delete, export, restrict, or object to certain processing of your information, and to withdraw consent where we rely on it. To exercise a right, email hello@milebento.com. Some rights vary by your situation and the legal basis we're relying on.

California. If you're a California resident, you have rights under California law to know what personal information we collect, to access or delete it, to correct it, and to opt out of any "sale" or "sharing" for cross-context behavioral advertising. We don't currently sell or share your personal information in those senses. To make a request, email hello@milebento.com. We may need to verify it's really you before we act on it.

15. Changes to This Policy

We may update this Privacy Policy as MileBento grows. If a change is material, we'll provide notice as the law requires. The "Last updated" date at the top of the page tells you when this version went live.

16. Contact

For anything (privacy questions, support, takedowns, or just to say hi), email hello@milebento.com. You can also reach us through in-app help where available.

As MileBento grows, we may publish dedicated channels for specific topics. We'll update this page when we do.